Case 1: Inner North Apartment — Deep Reset
Problem: A tidy home that had slowly built up grease in the oven, residue on splashback grout, and dust in window tracks.
Approach: Two‑tech crew; one focuses on kitchen internals (oven racks soak, glass scrape, filter degrease), the other on tracks, blinds, and skirtings.
Result: Streak‑free glass and shining tapware; resident switches to fortnightly maintenance to preserve the result.
Case 2: Tuggeranong Family Home — Pre‑Sale Sheen
Problem: Lived‑in spaces with kids’ fingerprints on doors, dull bathroom chrome, and patchy floors.
Approach: A deep clean targeting touchpoints, grout, and detailing. Final mop with a two‑bucket system to prevent film.
Result: Photoshoot‑ready rooms and fresh‑smelling entry. The agent comments on the “hotel bathroom” finish.
Case 3: Civic Office — New Contract Kickoff
Problem: Inconsistent standards from a previous provider; bins missed and kitchen odours.
Approach: Onboarding walk‑through, revised scope, and QA schedule. Colour‑coded cloths, labelled chemical station, and a communication logbook.
Result: Fewer help‑desk tickets and a cleaner break‑out area; absenteeism drops during flu season.
What These Cases Have in Common
- Clear scope and sequencing.
- Checkpoints using low‑angle light and the “finger test.”
- Responsibility for outcomes: photos and re‑clean windows where appropriate.
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